Number of pages: 368
BBB Library: Communication
This book is about the profound challenge of being on the receiving end of feedback – good or bad, right or wrong, flippant, caring, or callous. Our primary purpose is to take an honest look at why receiving feedback is hard, and how to provide a framework and some tools that can help you metabolize challenging, even crazy-making information and use it to fuel insight and growth.
"The book which is from theHarvard Negotiation Projectoffers frameworks and tools to help people deal with feedback more effectively.The book is on the sizable side with 13 chapters and 348 pages and is an amusing one to read. Be warned though, it is high on theory and models, but is balanced out by pragmatic examples all through the book illustrating theoretical explanations. The book has a humorous edge too, with tiny bits of quirky statements embedded throughout the book." trainingone
You can’t win long-term loyal friends and customers just by smiling, remembering people’s names, and paying compliments. It’s not all about you. At every turn, the most powerful benchmarks of success involve relationships in which focus is on helping others. That type of focus generates what we call Return on Relationships
A crucial confrontation consists of a face-to-face accountability discussion. Someone has disappointed you and you talk to him or her directly. All crucial confrontations start with the question: Why didn’t you do what you were supposed to do? And they only end when a solution is reached and both parties are
Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows
In the broadest sense, Feedback is how we learn about ourselves from our experiences and from other people – how we learn from life.
There are lots of good reasons not to take feedback, and at the front of the line stands this one: It’s wrong. The advice is bad, the evaluation is unjust, the perception someone has of us is outdated or incomplete.