Building High Performance Government Through Lean Six Sigma

A Leader's Guide to Creating Speed, Agility, and Efficiency

by Mark Price , Walter Mores , Hundley M. Elliotte

Number of pages: 192

Publisher: McGraw Hill

BBB Library: Leadership, Politics and Public Affairs

ISBN: 978-0071765718

About the Authors

Mark Price : Mark Price is a senior executive-Accenture Management Consulting and coauthor of

Editorial Review

During the last few years, chaos has erupted in many places around the world. And that created so many challenges for the governments and public organizations. They tried to overcome these challenges by making budget cuts or asking their employees to give more and increase their productivity, but these short-term solutions do not seem to be working. We are daily facing obstacles like terrorism, natural disasters, the rising cost of healthcare and many more. And by the solutions taken, more is added on the plate as people are now asking for more because of the budget cuts that negatively affected them. It seems that there is no way out, but what if there is. That is what Mark Price, Walter Mores, and Hundley M. Elltiotte are planning to achieve through their book. They are offering a third option that may be the answer to all the hazards happening. Instead of increasing budgets or cutting services, people should start applying High Performance, which is improving the outcome that is presented to the public while lowering the cost. The authors promise that by the end of the book, you as a leader, will have the ability to deliver what you are aiming for with 10-20% less cost and do not worry, you will maintain the same quality of service or will even improve it. Interested? Keep reading.

Book Reviews

"Building High Performance Governmentis a fast read with a big message. It explains how the inevitable downsizing of governments at all levels--federal, state, local--doesn't have to also mean fewer or lower-quality services. This book highlights viable strategies already in use today to create better alignment and greater productivity in government."

"Every level of government is experiencing a budget crunch these days, and that always results in slashing services. This book can help public sector leaders find another option--how to deliver on their core mission at a much lower cost."

"A solid read for federal, state, and local government leaders wondering how to 'do more, without more.'Building High Performance Governmentfocuses on the main things that leaders can do to help their organization get more out of each tax dollar while also improving quality and speed--an absolutely essential requirement in today's fiscally constrained environment."

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Wisdom to Share

The authors promise that by the end of the book, you as a leader, will have the ability to deliver what you are aiming for with 10-20% less cost and do not worry, you will maintain the same quality of service or will even improve it.

If you want to improve your performance, then you must rely on your customers, as they are the only ones capable of judging the quality of your product.

Stakeholders are important but they are not the users of your service, focus on making the customer happy and rest assured that a happy customer equals a happier stakeholder.

Two tools are recommended when trying to locate the place that needs changing, logic trees and Shingo value stream maps.

So many plans of change fail because leaders ask everyone to participate.

Agility is not just about expecting change and working around it; it's more about working with it towards the goal that is already set despite its occurrence.

How can we look into what didn't happen yet and prepare for it? The answer is data.

The future is unpredictable no matter how much data we collect.

History can be used, but in very limited cases and as a leader, you should not rely on it much.

Leaders need to be innovative for their organizations' development.

The biggest trick is that ideas must be performed quickly or else your work will be outdated.