Sometimes we conform, or imitate, others around us. But in other cases we diverge, or avoid things because other people are doing them. Our older sibling is the smart one, so we become the funny one. We avoid blaring our horn in traffic because we don’t want to be one of
Assertiveness goes beyond standing up for yourself. Assertiveness is saying what you want in a way that makes others want to listen. This philosophy is at the heart of the self-development method created by nationally recognized self-esteem and communication expert S. Renee Smith. In 5 Steps to Assertiveness, the nationally recognized self-esteem
Negotiating is something that we all do, whether at work or at home. But what if we come across someone who just won’t give in? How can we defend ourselves against manipulation? And how do we say “no” without compromising a deal? Using the official Kremlin method, Igor Ryzov guides us through
All successful professionals either realize that communication skills can increase their ability to lead more effectively or understand that poor communication habits are limiting their influence and results. Better communication is an essential ongoing process. Failure to communicate is the frustration of modern management. Over time, all relationships depend on the
Sure, everyone tells little white lies now and then, but real deception in the workplace is a poison that can destroy relationships, careers, and companies. Carol Kinsey Goman, a leading workplace body language expert, combines her own experiences with the latest research to identify fifty subtle physical and vocal cues that
Drawing on improvisation training, theater, and storytelling techniques from a life of acting, and with insights from recent scientific studies, Alan Alda describes ways we can build empathy, nurture our innate mind-reading abilities, and improve the way we relate and talk with others. Exploring empathy-boosting games and exercises, If I Understood You
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost
New Power shines fresh light on the cultural phenomena of our day, from #BlackLivesMatter to the Ice Bucket Challenge to Airbnb, uncovering the new power forces that made them huge. Drawing on examples from business, activism, and pop culture, as well as the study of organizations like Lego, NASA,
We all need people in our lives to teach us things, nurture us, and help us grow or anything else that supports our personal development. The dilemma, sometimes, can be whether they deserve to stay in our lives or it’s better to get rid of them. Absolutely, we have a family
From interviews to dates, the boardroom to the stage, being aware of the non-verbal signals you, and others, send can have a huge impact on your relationships and success in life — for better or worse. You convey your intentions through body language — whether you're aware of them or not.
The good news is that practicing on-the-job etiquette does not require anyone to be perfect. It only requires a good faith effort to know and do the right thing, and when one errs, to employ the all-powerful apology to right the ship. We will need others to excuse us as we
In a technological world where we spend more than half of our days looking at our phones instead of looking at the people around us, we need to be reminded of the importance of looking up every once in a while. In this summary of Face to Face: The Art of
Often, to get something done that really matters to us, we need to work with people we don’t agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy, jobs, climate change, and on everyday issues in his organizations or family. He
In this Summary of Bob Goff's new book Everybody, Always, he explains that we loved people before and we are going to love more people as the days go by. We also have been loved and cherished by those surrounding us and we tend to try as hard as we can
From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation. Whether you’ve “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of
For the first time ever, Jordan Belfort—immortalized by Leonardo DiCaprio in the hit movie The Wolf of Wall Street—opens his playbook and gives readers access to his exclusive step-by-step system—the same system he used to create massive wealth for himself, his clients, and his sales teams. Belfort is ready to unleash
If someone does you wrong in business or in life, should you bargain with them or ignore them and go straight to warfare or litigation? This is actually a highly strategic question and one of the most challenging issues in any negotiation. If you attempt to make a deal with the
Bollinger provides a masterful critique of the major theories of freedom of expression, finding these theories persuasive but inadequate. Buttressing his argument with references to the well-known Skokie case and many other examples, as well as with a careful analysis of the primary literature on free speech, he contends that the
The problem of our age is the proper administration of wealth, that the ties of brotherhood may still bind together the rich and poor in harmonious relationship.” So wrote Andrew Carnegie in his essay “Wealth,” which first appeared in the North American Review in 1889. Published today as the book The
On the day you were born, you already knew how to fascinate. Like breathing and swallowing and smiling, the ability to fascinate is a hardwired survival mechanism. Fascination is an instinctive form of connection. We all have this ability in some form. But over time, people can lose their innate ability
Most of our communication is unconscious. Our conscious brains can handle something like forty bits of information a second. That sounds like a lot until you know that our unconscious minds can handle 11 million bits of information per second. Within those constraints, by far the biggest activity the brain undertakes
Most leadership coaching focuses on helping leaders build their skills and knowledge and close performance gaps. These are necessary, but not sufficient. Using evidence from neuroscience and his work with leaders, Dr. Henry Cloud shows that the best performers draw on another vital resource: personal and professional relationships that fuel growth
We invoke the ideal of tolerance in response to conflict, but what does it mean to answer conflict with a call for tolerance? Is tolerance a way of resolving conflicts or a means of sustaining them? Does it transform conflicts into productive tensions, or does it perpetuate underlying power relations? To
We all face bosses who micromanage or take credit for our work, along with peers who become resentful of our promotion. Such work environment would make us feel unfulfilled and disengaged. Others, however, know that relationships at work are the key to success and well-being, and are ultimately critical to the
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