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Communication X

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost
Exactly What to Say

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost

     New Power shines fresh light on the cultural phenomena of our day, from #BlackLivesMatter to the Ice Bucket Challenge to Airbnb, uncovering the new power forces that made them huge. Drawing on examples from business, activism, and pop culture, as well as the study of organizations like Lego, NASA,
New Power

     New Power shines fresh light on the cultural phenomena of our day, from #BlackLivesMatter to the Ice Bucket Challenge to Airbnb, uncovering the new power forces that made them huge. Drawing on examples from business, activism, and pop culture, as well as the study of organizations like Lego, NASA,

We all need people in our lives to teach us things, nurture us, and help us grow or anything else that supports our personal development. The dilemma, sometimes, can be whether they deserve to stay in our lives or it’s better to get rid of them. Absolutely, we have a family
Working with Difficult People

We all need people in our lives to teach us things, nurture us, and help us grow or anything else that supports our personal development. The dilemma, sometimes, can be whether they deserve to stay in our lives or it’s better to get rid of them. Absolutely, we have a family

From interviews to dates, the boardroom to the stage, being aware of the non-verbal signals you, and others, send can have a huge impact on your relationships and success in life — for better or worse. You convey your intentions through body language — whether you're aware of them or not.
Body Language

From interviews to dates, the boardroom to the stage, being aware of the non-verbal signals you, and others, send can have a huge impact on your relationships and success in life — for better or worse. You convey your intentions through body language — whether you're aware of them or not.

The good news is that practicing on-the-job etiquette does not require anyone to be perfect. It only requires a good faith effort to know and do the right thing, and when one errs, to employ the all-powerful apology to right the ship. We will need others to excuse us as we
Excuse Me

The good news is that practicing on-the-job etiquette does not require anyone to be perfect. It only requires a good faith effort to know and do the right thing, and when one errs, to employ the all-powerful apology to right the ship. We will need others to excuse us as we

In a technological world where we spend more than half of our days looking at our phones instead of looking at the people around us, we need to be reminded of the importance of looking up every once in a while. In this summary of Face to Face: The Art of
Face to Face

In a technological world where we spend more than half of our days looking at our phones instead of looking at the people around us, we need to be reminded of the importance of looking up every once in a while. In this summary of Face to Face: The Art of

Often, to get something done that really matters to us, we need to work with people we don’t agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy, jobs, climate change, and on everyday issues in his organizations or family. He
Collaborating with the Enemy

Often, to get something done that really matters to us, we need to work with people we don’t agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy, jobs, climate change, and on everyday issues in his organizations or family. He

In this Summary of Bob Goff's new book Everybody, Always, he explains that we loved people before and we are going to love more people as the days go by. We also have been loved and cherished by those surrounding us and we tend to try as hard as we can
Everybody, Always

In this Summary of Bob Goff's new book Everybody, Always, he explains that we loved people before and we are going to love more people as the days go by. We also have been loved and cherished by those surrounding us and we tend to try as hard as we can

From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation. Whether you’ve “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of
Negotiation Genius

From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation. Whether you’ve “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of

For the first time ever, Jordan Belfort—immortalized by Leonardo DiCaprio in the hit movie The Wolf of Wall Street—opens his playbook and gives readers access to his exclusive step-by-step system—the same system he used to create massive wealth for himself, his clients, and his sales teams. Belfort is ready to unleash
Way of the Wolf

For the first time ever, Jordan Belfort—immortalized by Leonardo DiCaprio in the hit movie The Wolf of Wall Street—opens his playbook and gives readers access to his exclusive step-by-step system—the same system he used to create massive wealth for himself, his clients, and his sales teams. Belfort is ready to unleash

If someone does you wrong in business or in life, should you bargain with them or ignore them and go straight to warfare or litigation? This is actually a highly strategic question and one of the most challenging issues in any negotiation. If you attempt to make a deal with the
Bargaining with the Devil

If someone does you wrong in business or in life, should you bargain with them or ignore them and go straight to warfare or litigation? This is actually a highly strategic question and one of the most challenging issues in any negotiation. If you attempt to make a deal with the

Bollinger provides a masterful critique of the major theories of freedom of expression, finding these theories persuasive but inadequate. Buttressing his argument with references to the well-known Skokie case and many other examples, as well as with a careful analysis of the primary literature on free speech, he contends that the
The Tolerant Society

Bollinger provides a masterful critique of the major theories of freedom of expression, finding these theories persuasive but inadequate. Buttressing his argument with references to the well-known Skokie case and many other examples, as well as with a careful analysis of the primary literature on free speech, he contends that the

The problem of our age is the proper administration of wealth, that the ties of brotherhood may still bind together the rich and poor in harmonious relationship.” So wrote Andrew Carnegie in his essay “Wealth,” which first appeared in the North American Review in 1889. Published today as the book The
Philanthrocapitalism

The problem of our age is the proper administration of wealth, that the ties of brotherhood may still bind together the rich and poor in harmonious relationship.” So wrote Andrew Carnegie in his essay “Wealth,” which first appeared in the North American Review in 1889. Published today as the book The

On the day you were born, you already knew how to fascinate. Like breathing and swallowing and smiling, the ability to fascinate is a hardwired survival mechanism. Fascination is an instinctive form of connection. We all have this ability in some form. But over time, people can lose their innate ability
How the World Sees You

On the day you were born, you already knew how to fascinate. Like breathing and swallowing and smiling, the ability to fascinate is a hardwired survival mechanism. Fascination is an instinctive form of connection. We all have this ability in some form. But over time, people can lose their innate ability

Most of our communication is unconscious. Our conscious brains can handle something like forty bits of information a second. That sounds like a lot until you know that our unconscious minds can handle 11 million bits of information per second. Within those constraints, by far the biggest activity the brain undertakes
Power Cues

Most of our communication is unconscious. Our conscious brains can handle something like forty bits of information a second. That sounds like a lot until you know that our unconscious minds can handle 11 million bits of information per second. Within those constraints, by far the biggest activity the brain undertakes

Most leadership coaching focuses on helping leaders build their skills and knowledge and close performance gaps. These are necessary, but not sufficient. Using evidence from neuroscience and his work with leaders, Dr. Henry Cloud shows that the best performers draw on another vital resource: personal and professional relationships that fuel growth
The Power of the Other

Most leadership coaching focuses on helping leaders build their skills and knowledge and close performance gaps. These are necessary, but not sufficient. Using evidence from neuroscience and his work with leaders, Dr. Henry Cloud shows that the best performers draw on another vital resource: personal and professional relationships that fuel growth

We invoke the ideal of tolerance in response to conflict, but what does it mean to answer conflict with a call for tolerance? Is tolerance a way of resolving conflicts or a means of sustaining them? Does it transform conflicts into productive tensions, or does it perpetuate underlying power relations? To
The Power of Tolerance

We invoke the ideal of tolerance in response to conflict, but what does it mean to answer conflict with a call for tolerance? Is tolerance a way of resolving conflicts or a means of sustaining them? Does it transform conflicts into productive tensions, or does it perpetuate underlying power relations? To

We all face bosses who micromanage or take credit for our work, along with peers who become resentful of our promotion. Such work environment would make us feel unfulfilled and disengaged. Others, however, know that relationships at work are the key to success and well-being, and are ultimately critical to the
Cultivate

We all face bosses who micromanage or take credit for our work, along with peers who become resentful of our promotion. Such work environment would make us feel unfulfilled and disengaged. Others, however, know that relationships at work are the key to success and well-being, and are ultimately critical to the

Sometimes we conform, or imitate, others around us. But in other cases we diverge, or avoid things because other people are doing them. Our older sibling is the smart one, so we become the funny one. We avoid blaring our horn in traffic because we don’t want to be one of
Invisible Influence

Sometimes we conform, or imitate, others around us. But in other cases we diverge, or avoid things because other people are doing them. Our older sibling is the smart one, so we become the funny one. We avoid blaring our horn in traffic because we don’t want to be one of

According to conventional wisdom, highly successful people have three things in common: motivation, ability, and opportunity. Here is a fourth ingredient that’s critical but often neglected: success depends heavily on how we approach our interactions with other people. Every time we interact with another person at work, we have a choice
Give and Take

According to conventional wisdom, highly successful people have three things in common: motivation, ability, and opportunity. Here is a fourth ingredient that’s critical but often neglected: success depends heavily on how we approach our interactions with other people. Every time we interact with another person at work, we have a choice

There is a power in crowd wisdom, and this power is harnessed through technology and social media. This book addresses the power of  “Mindsharing.” It is a simple way to use the tools and technology already at hand to access and share our greatest human resource. Only this type of mind
Mindsharing

There is a power in crowd wisdom, and this power is harnessed through technology and social media. This book addresses the power of  “Mindsharing.” It is a simple way to use the tools and technology already at hand to access and share our greatest human resource. Only this type of mind

This book is a business classic that redefined the leadership skills of people after World War I. It is made up of chronicles of lives of some of the most popular people in the 20th century, including former U.S. president D. F. Roosevelt and the steel king, Charles Schwarb. The book
How to Win Friends & Influence People

This book is a business classic that redefined the leadership skills of people after World War I. It is made up of chronicles of lives of some of the most popular people in the 20th century, including former U.S. president D. F. Roosevelt and the steel king, Charles Schwarb. The book

You can’t win long-term loyal friends and customers just by smiling, remembering people’s names, and paying compliments. It’s not all about you. At every turn, the most powerful benchmarks of success involve relationships in which focus is on helping others. That type of focus generates what we call Return on Relationships
It’s Not Just Who You Know

You can’t win long-term loyal friends and customers just by smiling, remembering people’s names, and paying compliments. It’s not all about you. At every turn, the most powerful benchmarks of success involve relationships in which focus is on helping others. That type of focus generates what we call Return on Relationships

A crucial confrontation consists of a face-to-face accountability discussion. Someone has disappointed you and you talk to him or her directly. All crucial confrontations start with the question: Why didn’t you do what you were supposed to do? And they only end when a solution is reached and both parties are
Crucial Confrontations

A crucial confrontation consists of a face-to-face accountability discussion. Someone has disappointed you and you talk to him or her directly. All crucial confrontations start with the question: Why didn’t you do what you were supposed to do? And they only end when a solution is reached and both parties are

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