Quality Is Free

The Art of Making Quality Certain

by Philip B. Crosby

Number of pages: 270

Publisher: Mentor Books

BBB Library: Business Classics

ISBN: 978-0451621290

About the Author

Philip Bayard "Phil" Crosby was a businessman and author who contributed to management theory and quality management practices. Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.


Editorial Review

Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. Quality Is Free sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success.

Book Reviews

"Much of Quality Is Free is dedicated to an accounting system showing that (using Mr. Crosby's definition of quality, adherence to specifications) costs are reduced and reduced in the short term. I find much to disagree with in Mr. Crosby's approaches, but it seems that his basic approach is centered on reducing costs through improved quality." — Wiki

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Wisdom to Share

Quality is free does not means that it is a gift with no money, but it means that the cost and resources allocated for maintaining the quality standards are less than the cost of poor quality and reworking to produce another product or service.

The most crucial component of any quality program is to be overlooked properly and done correctly to become what is called "Shining Star" of the entire integrated system.

Remember that the root cause for a problem is your goal.

The real strength and value of quality are the lessons learned from the past for a better future.

Many people are at their best situation when they are in a battle against difficulties. They become cooler, calmer, and clearer in this case.

At the situation of clear battle such as being in a defense mission of our families or defending our country against enemies, we will all be proud if we sacrifice even if we stood alone. But the real world is not as is. The vaguer the challenge and consequences are, the more complicated the response will be.”

Quality is free, but this does not mean that it has no cost.

There is always some reason given for failure, but it is rarely the real one. The real one is that you have to lead people gently toward what they already know is right. Otherwise, they just will not cooperate.