This book is one of the main books describing the modern business through the quality management system approach. Through the pages of the book, Dr. Deming put the main theme of his theory in the 14 principles of management, which is still applicable even after this long period of more than 4 decades from the first edition of this book.
“This is Deming’s first book published on his management philosophy (1982). I understand, of the two books he wrote on the subject (the other being The New Economics), this one is the most difficult to read. My feeling is Dr. Deming wasn’t used to writing toward the management audience (his previous books were geared toward statisticians) and was so darn brilliant he didn’t know how to ‘dumb’ down his message yet.” – Evolving Agile
“Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.” – The MIT Press
In this summary, Alfred Sloan, the American business executive in the automotive industry, presents his vision and experience in General Motors, the corporate structure he worked in. Sloan explains the concepts and practices that he mastered throughout his journey. Sloan’s long professional life and informative insights makes this book a business
Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. Quality Is Free sets forth
The key to being an effective manager is leadership. Woody Allen says that success in life is “… 20% timing and 80% just showing up.” People usually “show up” in leadership situations. But leadership success is much more than just showing up. It is the application of tested concepts and the
In all bubbles, one constant always predicates a collapse. That is the optimistic assumption that someone else will always be willing to buy what you are selling, regardless of how irrationally high the price is relative to the bare facts of the product underlying value. Every bubble presents an appearance of
It is easy to observe the faults in a process, but it is hard to describe in detail the performance over a long period of time.
Quality improvement in any organization means to transfer wastes of man hours and machine time into better products and service.
The core of management in all its aspects and functions like planning, procurement, manufacturing, research, sales, personnel, accounting and law is to understand better the meaning of variation.
In statistical quality control, what is needed is improvement of the process, by reduction of variation, or by change of level or both.
Being secure, or without fear, means to make workers not afraid from expressing their opinions, asking questions, and developing new ideas and techniques.
The performance appraisal system focuses on the end result, not on the whole stream or leadership. This transforms the manager from being a leader to being a manager of defects.
Due to emphasizing on individual performance appraisal, it has become a difficult task for employees to work together as one team.