Developing and Measuring Training The 6 Sigma Way

A Business Approach to Training and Development

by Kaliym A. Islam

Number of pages: 221

Publisher: Pfeiffer

BBB Library: Human Resources

ISBN: 9780787985332

About the Author

Kaliym A. Islam is a Director of Learning Product Development and Technology Services for the Depository Trust and Clearing Corporation.


Editorial Review

Instructional System Design (ISD)—or some of its variations—is at the core of any contemporary training program. However, it was never intended to address business issues; the process itself is devoid of techniques dedicated to them. Although there are several variations of ISD, each suffers from the same flaw: a lack of tools and techniques dedicated to solving business problems.

Book Reviews

"The author holds our hand through the development of a sample project and each chapter with what we will discuss the appropriate six sigma tools and what the required outcome will be."Sharp End Training

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Wisdom to Share

Once the reporting action plan has been completed, the project leader can begin to create the presentation and update the project storyboard.

As the final tollgate nears, the project leader should continue to review these requirements and use them as a basis for decisions about the final presentation.

The team must be aware of any factors that could occur and take the project off target and have a plan in place for preventing such cases.

During the Design Phase certain learning topics must be omitted. The prioritizing that was done earlier will make the decision easier now.

After setting the objectives the team should review what was identified in order to validate that they got it right, and then prioritize them.

We now know what the business requirements are and their order of importance; the next step is to translate them into measurable targets.

Prioritize Business Requirements. Once the team has agreed on the list of business requirements, the next step in the process is to prioritize them.

Team collaboration using consensus and brainstorming is probably the most expedient method of obtaining business requirements.

Brainstorming can cause the most contention with the team members, each of who comes to the table with a different perspective.

During the Measure Phase, the voice of both the customer and the business are identified, quantified and prioritized.