Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
"This book is packed with ideas and easy-to-implement suggestions that will assist any individual in obtaining the outcomes they require from the conversations they have."
"Exactly What to Sayis packed full of real-world solutions that will lead you to achieving the outcomes you desire in life and business."
"Phil Jones helps uncover the truth in complex selling situations. These powerful phrases demonstrate how to influence others with integrity while never seeming pushy. You'll use these gems each and every day."
Some people have the ability to enter a room and draw instant attention, effortlessly exuding charm, radiating energy and a commanding presence. That enviable quality is called charisma...and those who have it are better able to influence what gets done and ultimately achieve what they want. To some extent, it's innate—but
Woo, simple enough to say, but not so simple to do. It is relationship-based persuasion, a strategic process for getting people’s attention, pitching your ideas, and obtaining approval for your plans and projects. In short, it’s one of the most important skills for any entrepreneur, employee, or professional manager whose work
What happened to disconnect us from our compassionate nature, leading us to behave violently and exploitatively? And conversely, what allows some people to stay connected to their compassionate nature under even the most tiring circumstances? While studying the factors that affect our ability to stay compassionate, Ph.D. Marshall B. Rosenberg was
In business in which people have identical products and resources, some people struggle to find customers, and yet others can’t stop finding more success.
One of the most common reasons I hear from people as to why they fail to introduce their idea, product or service to others is the fact that they are fearful of the rejection they might receive.
Opening a statement with the words, “I’m not sure of it’s for you,” causes the listener’s subconscious brain to hear, “there’s no pressure here.”
If you were to ask a room of a thousand people whether they considered themselves open-minded, I am sure over nine hundred of them would raise their hands.
Knowing that people like to see themselves as open-minded, you can easily give yourself a fair advantage within your conversations.
The best way to overcome the “I know best” mentality of many people is to question the knowledge on which the other person’s opinion was found.
Choosing moments that triggers both positive and negative emotions will allow you to create a truth worth changing for.
Did you know that every decision any human makes is made at least twice? The decision is first made in your mind hypothetically before it is ever made in reality.