Excuse Me

The Survival Guide to Modern Business Etiquette

by Rosanne Thomas

Number of pages: 288

Publisher: AMACOM

BBB Library: Communication, Personal Success

ISBN: 978-0814437919

About the Author

Rosanne J. Thomas is founder and president of Protocol Advisors, Inc., providing business etiquette training to professionals at some of the most respected organizations in the world. She also helps prepare students at top colleges and universities to achieve the highest degree of workplace success.


Editorial Review

The good news is that practicing on-the-job etiquette does not require anyone to be perfect. It only requires a good faith effort to know and do the right thing, and when one errs, to employ the all-powerful apology to right the ship. We will need others to excuse us as we get up to speed with new business expectations and the needs of the various workplace populations, just as we will excuse those who are trying their level best to do the same. We will not dwell on past transgressions—ours’ or others’—but instead simply identify opportunity areas for growth and change and make continuous improvements toward our objectives.

Book Reviews

“While respect for age differences and diversity would go a long way toward healing many workplace conflicts, the advice Thomas provides is too basic for an audience already looking for a book on courtesy.” – Publishers weekly

“Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place.”— Foreword Reviews

“If you are in need of some get-along basics, this book has them. If you’re a new grad or are re-entering the workforce, it may please you.” – Business Vermont

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Wisdom to Share

In today’s diverse, evolving workplaces, the rules of behavior seem to shift constantly.

The good news is that practicing on-the-job etiquette does not require anyone to be perfect.

The foundation of civility is respect, which is the outward expression of esteem and deference.

Respect extends to peoples’ privacy, physical space, property, viewpoints, philosophies, religion, gender, ethnicity, physical abilities, background, age, beliefs, and personality.

Respect and disrespect can be shown by language, gestures, and actions.

Workplace disrespect affects employees’ morale, engagement, productivity, and health.

Well-written résumés and cover letters are still necessary even when online applications are required.

When preparing for a telephone interview, select an environment that is conclusive to a business conversation.

If you’ve ever wondered if you have a personal brand, wonder no more. You do. We all do.

Professional image and reputation have always been important.