The good news is that practicing on-the-job etiquette does not require anyone to be perfect. It only requires a good faith effort to know and do the right thing, and when one errs, to employ the all-powerful apology to right the ship. We will need others to excuse us as we get up to speed with new business expectations and the needs of the various workplace populations, just as we will excuse those who are trying their level best to do the same. We will not dwell on past transgressions—ours’ or others’—but instead simply identify opportunity areas for growth and change and make continuous improvements toward our objectives.
“While respect for age differences and diversity would go a long way toward healing many workplace conflicts, the advice Thomas provides is too basic for an audience already looking for a book on courtesy.” – Publishers weekly
“Both novice and experienced workers will find a wealth of business etiquette in a book that, instead of excusing bad behavior, could help prevent it from happening in the first place.”— Foreword Reviews
“If you are in need of some get-along basics, this book has them. If you’re a new grad or are re-entering the workforce, it may please you.” – Business Vermont
On the day you were born, you already knew how to fascinate. Like breathing and swallowing and smiling, the ability to fascinate is a hardwired survival mechanism. Fascination is an instinctive form of connection. We all have this ability in some form. But over time, people can lose their innate ability
Think of your attitude as the mental filter through which you experience the world. Some people see the world through the filter of optimism—the glass being half full—while others see life through a filter of pessimism—the glass being half empty. Typically, a person with a negative attitude thinks “I CAN’T,” dwells
In order to survive on a daily basis, you have to have the attention of someone and, on some days, a lot of people. This is purely functional, but the need seems to go beyond that. Why do you want people to take an interest in you? Do you actually need
Respect extends to peoples’ privacy, physical space, property, viewpoints, philosophies, religion, gender, ethnicity, physical abilities, background, age, beliefs, and personality.
Well-written résumés and cover letters are still necessary even when online applications are required.
When preparing for a telephone interview, select an environment that is conclusive to a business conversation.