Servant Governing
The Four Cornerstones of the Framework for Excellence in Government
Number of pages: 202
Publisher: CreateSpace Independent Publishing Platform
BBB Library: Politics and Public Affairs
ISBN: 978-1492210245
Editorial Review
At the Harvard University John F. Kennedy School of Government, students are taught to ask Question “Zero” when considering a new policy, issue or initiative. Question “Zero” is, “What are we trying to accomplish?” What, then, is Servant Governing written to accomplish? The simple answer is that there is a way to achieve excellence in government performance. Servant Governing suggests a new governance model which has application to federal, state, and local government operations.
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Wisdom to Share
Typically, in government organizations there is not a workforce problem which hinders performance excellence. Rather, mediocre and poor performance in government, more often are the result of a leadership problem.
If citizens are given a choice between achieving government performance excellence and continuing low government performance, citizens will choose excellence, especially if the cost is the same.
In order for people to prosper and their quality of life to be improved, government needs businesses to succeed and businesses need efficient government to succeed.
Servant Governing provides the energized performance culture necessary to deliver government promises.
Servant Governing is premised upon four central cornerstones: People, Principles, Priorities, and Performance.
Traditionally, leaders have been valued for their communication and decision making skills. Servant-leaders must reinforce these important skills by making a deep commitment to listening intently to others.
People need to be accepted and recognized for their special and unique spirit. One must assume the good intentions of coworkers and not reject them as people, even when forced to reject their behavior or performance.
Servant leaders seek to convince others, rather than coerce compliance. The servant leader is effective at building consensus within groups.
Foresight is a characteristic that enables servant leaders to understand lessons from the past, the realities of the present, and the likely consequence of a decision in the future.
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