12

The Elements of Great Managing

by James K. Harter , Rodd Wagner

Number of pages: 237

Publisher: Gallup Press

BBB Library: Operations Management

ISBN: 9781595629982



About the Authors

James K. Harter : James, PH.D. is chief scientist for The Gallup Organization's international workplace

Read More...

Rodd Wagner : Rodd Wagner is a principal of the Gallup Organization. At Gallup,

Read More...

Editorial Review

Gallup Co. assembled a selected group of its social scientists to examine the 1 million employee interviews in its database in order to find which survey questions were most powerful in explaining worker's productive motivations on the job. Ultimately, 12 elements of work life emerged as the core of the unwritten social contract between employee and employer.

Book Reviews

"Building a high-performance organization is one sure approach to developing an organization that produces great results and solid answers to the 12 elements of great managing as described in 12 The Elements of Great Managing by Rodd Wagner and James K. Harter" Riverside Business Coach

"This primer on management and employee satisfaction at work boils down the basics to 12 elements. A sequel to FIRST, BREAK ALL THE RULES, 12: THE ELEMENTS OF GREAT MANAGING looks at the effect of employee engagement on the way a business operates and its customer service. We are shown a scenario of a business example of each of the 12 elements." Book Repoter

"12: The Elements of Great Managing is that book's long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world." Gallup

"The first book drew on a massive base of research data about management from The Gallup Organization. Its successor adds analysis of newer responses to expand upon 12 truths about employees that great managers must use to their company’s advantage." CIO

Books on Related Topics

Wisdom to Share

Great managers work hard to do the right things.

The evidence suggests people will fulfill their social needs regardless of what is legislated.

Yet, in the battle between company policy and human nature, human nature always wins.

Many companies' performance data matched to ninth element scores showing that people who feel part of a solidly committed team are routinely safer, better with customers, less likely to quit, and more productive.

"A school teacher who views the work as a job and is simply interested in making a good income does not have a calling, while a garbage collector who sees the work as making the world a cleaner, healthier place could have a calling."

The mission or the purpose of my company makes me feel my job is important.

The managers who are best at getting the most from people are those who give the most to them.

Many highly accomplished people can recall a time early in their careers when such a shot in the arm made all the difference.

Many highly accomplished people can recall a time early in their careers when such a shot in the arm made all the difference.

Social capital makes an organization or any cooperative group more than a collection of individuals intending on achieving their own private purposes. It bridges the space between people.

Great managers achieve sustained profitability because they make a connection to something beyond profit.

Great managers have an instinctive awareness that what they are doing is contributing more than profit.

Our people are our great asset.

Books by the same Author

Wellbeing isn’t just about being happy, wealthy or successful.  And it’s not limited to physical health and wellness. Wellbeing is all the things that are important to how we think about and experience our lives.  It is about a combination of our love for what we do each day, the quality of
Wellbeing

Wellbeing isn’t just about being happy, wealthy or successful.  And it’s not limited to physical health and wellness. Wellbeing is all the things that are important to how we think about and experience our lives.  It is about a combination of our love for what we do each day, the quality of