Managing

by Henry Mintzberg

Number of pages: 288

Publisher: Berrett-Koehler Publishers

BBB Library: Operations Management

ISBN: 9781576753408



About the Author

Henry Mintzberg is the Cleghorn Professor of Management Studies at McGill University.

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Editorial Review

A half century ago, Peter Drucker put management on the map. Leadership has since pushed it off the map. We are now inundated with stories about the grand successes and even grander failures of the great leaders. But we have yet to come to grips with the simple realities of being a regular manager. Managing is important for anyone affected by its practice, which in our world of organizations means all of us. We need to understand it better in order for it to be practiced better.

Book Reviews

"Henry Mintzberg, Professor of Management Studies at the McGill University in Montreal, became famous in 1973 for his doctoral research, the results of which were published in the book The Nature of Managerial Work (Harper & Row). At the time, Mintzberg was one of the first to scientifically study what managers actually did all day long, and he came to a number of conclusions that were quite remarkable for that time. It turned out, for instance, that the manager was primarily an improviser who spent the entire day communicating. He was not, as was thought at the time, a slave to his agenda, but much of the communication that took place was initiated by the manager himself. Today, nearly forty years later, Mintzberg has repeated his research, somewhat thinly, resulting in the fist-thick book Managing. By ‘thinly’ I mean that, this time around, his research rests on following 29 managers for one day and ‘fist-thick’ because Mintzberg manages to fill an entire 304 pages with this. Fortunately, Mintzberg realized that this was a little too much of a good thing, and was so kind as to write the most important sentences in bold letters, making it easier for the reader to read through the book quickly." HPO Center

"Titling the book "Managing" is inspired. By using a verb, Mintzberg captures the essence of his argument that management is a practice, rather than a title, a role or set of procedures. His presentation of the practice of management gives acknowledgement to the daily, minute-by-minute thoughts and actions, the "doing's" and thinking in the life of any busy manager /leader." The Coaching and Mentoring Centre Ltd

"In a study of British managers at the time, he found that they worked without interruption for more than half an hour “about once every two days”. He also found that senior managers spent more than three-quarters of their time in oral communication. “In other words,” he concluded, “the job of managing is fundamentally one of processing information, notably by talking and especially by listening.” To be a good manager you have to be a good listener. After studying individual managers, Mintzberg demonstrated the breadth of his interest by turning his attention to individual organisations, and came up with what was subsequently an influential division of organisational structures into five." The Economist

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Wisdom to Share

It has become fashionable to distinguish leaders from managers. One does the right things, copes with change; the other does things right, copes with complexity.

It has become fashionable to distinguish leaders from managers. One does the right things, copes with change; the other does things right, copes with complexity.

Managing can be seen to take place within a triangle where art, craft and the use of science meet. Art brings in the ideas and the integration; craft makes the connections, building on tangible experiences; and science provides the order, through systematic analysis of knowledge.

Managing can be seen to take place within a triangle where art, craft and the use of science meet. Art brings in the ideas and the integration; craft makes the connections, building on tangible experiences; and science provides the order, through systematic analysis of knowledge.

Managing is not one of these things but all of them; it is controlling and doing and dealing and thinking and leading and deciding and more, not added up but blended together.

A good part of the work of managing involves doing what specialists do, but in particular ways that make use of the manager’s special contacts, status and information.

The Management General Model puts the manager in the center, between the unit for which he/she has formal responsibility and its surroundings.

Managers take in information through what is called monitoring activities, which enable them to be the nerve centers of their units, and they send their information out through what can be called disseminating activities inside the unit and spokesperson activities outside it.

It should be evident that the manager’s advantage lies not in documented information, which can be made available to anyone, but in the current, not-yet-documented information transmitted largely by word of mouth—for example, the gossip, hearsay and opinion discussed.

Much of an informed manager’s information is not even verbal so much as visual and visceral; i.e. seen and felt more than heard, representing the art and craft of managing more than its science. Effective managers pick up tone of voice, facial expression, body language, mood and atmosphere.

To manage with people is to move one step closer to action but still to remain out of it. On this plane, the manager helps other people make things happen: they are the doers.

In the leading role, managers help to bring out energy that exists within people.

Practice is the key to Effective Management.

Dealing is the other side of doing, its external manifestation. Sometimes it is called “doing the deal”. Managers do deals with outsiders, such as suppliers, but also with other managers inside their own organization.

Management is a contingency activity; since managers act when routines break down, and when unexpected snags appear.

Doing in the context of managing usually means almost doing; or managing it directly by encouraging people or processing information. So the manager as “doer” is really the person who “gets it done”.

Managers are not just channels through which information and influences pass; they are also valves in these channels, which control what gets passed on, and how. To use other popular words, managers are gatekeepers, and buffers in the flow of influence.

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