This book looks at the phenomenon of electronic government, that is, public sector use of the internet and other digital devices to deliver services, information, and democracy itself. Although personal computers have been around for several decades, recent advances in networking, video imaging, and graphics interfacing have allowed governments to develop websites that contain a variety of online materials. As more and more people take advantage of these features, digital government is supplanting traditional means of access based on personal visits, phone calls, and mail delivery.
"In a detailed and well written analysis of current e-government practices, West looks at a series of factors that have helped or hindered the growth and adoption of public-sector online services." Gov Tech
There is no better way to improve the lives of billions of people around the world than to improve the way cities work. For the first time in human history, the majority of the world's people live in cities. By 2050, 75 percent will. As more and more people move to
At the Harvard University John F. Kennedy School of Government, students are taught to ask Question “Zero” when considering a new policy, issue or initiative. Question “Zero” is, “What are we trying to accomplish?” What, then, is Servant Governing written to accomplish? The simple answer is that there is a way
The End of Government examines how bureaucracy can be updated to deal with the quickly evolving demands of the twenty first century, and also uses real-world examples to help us understand how new alternatives can best be applied.
Collaborative democracy—government with the people—is a new vision of governance in the digital age. Wiki Government explains how to translate the vision into reality. Beth Simone Noveck draws on her experience in creating Peer-to-Patent, the federal government's first social networking initiative, to show how technology can connect the expertise of the many
This book lays out an impressive, well-articulated set of trends that have affected or will soon affect local governments throughout the nation through technology. Amazingly, as Dr. Shark points out, all of this massive change has occurred within the past 12 years. While technology trends continue to play out in the
Cities worldwide are deploying technology to address both the timeless challenges of government and the mounting problems posed by human settlements of previously unimaginable size and complexity. In Smart Cities, urbanist and technology expert Anthony Townsend takes a broad historical look at the forces that have shaped the planning and design
More consistency across e-government sites would make it easier for citizens to use online materials.
Owing to how they think about and utilize technology, individuals either facilitate or constrain change.
There are many aspects of internet technology that offer hope of improving the connectedness between citizens and government agencies.
Citizens do not make public policy directly but rather exercise control through their choice of leaders.
Technology advocates often have touted the potential of new inventions to transform civic life and bring citizens closer to government.
Until larger numbers of citizens take advantage of Internet services, e-government's transformational potential will be limited.
Online tax filing is an example of successful technological change that is pleasing to government officials & the general public.
Citizens who are comfortable with the Internet like online tax service because it is convenient, speedy and reliable.
Many government agencies suffer because of their inability to marshal resources necessary to introduce technology into the public sector.
Without public interest or media coverage, it is difficult to assemble the resources required for technological change.
New technology requires money as does meeting special populations’ needs or incorporating interactive features to government websites.
If government websites are written at a high level, then it is difficult for a wide range of citizens to comprehend online material.
One of the virtues of electronic technology is the ability to tailor information to different people, depending on their specific circumstances.
Technology should enable more than 90% of all households to be successful users of information & communications services at least once a week.
Part of the digital divide deals with whether all citizens share equally in the benefits of technology.
A key measure of how e-government is progressing involves the manner in which technology serves populations with special needs.
In recent years, officials have faced major changes that are relevant for their technology decisions & overall capacity for organizational innovation.
Bureaucrats and politicians are central to public sector decision to adopt new technology. They allocate funds and mediate conflict.
Being able to go online and view government reports and databases helps citizens understand what the public sector is doing.