Problem Solving 101

We won’t teach you how to be a psychotherapist. The book will, we think, help you gain some confidence and competence in listening and responding to someone as they describe one of those challenging situations that come up for anyone and everyone from time to time. Some people think of helping

Some researchers suggest that IQ tests are not good at predicting success because they do not measure the right forms of intelligence or the right combinations to predict how well people will do in real situations. But even that more nuanced way of thinking about intelligence falls short as an explanation

This book is all about showing you what a well run company looks like when it has the right processes in place to communicate with its staff, its customers, its suppliers and shareholders, that is the six disciplines for excellence .

If I see only the mental map of 1st Alternative—my own map—then the only way out is to persuade you to shift your paradigm or even force you to accept my alternative: I must win and you must lose.  If, on the other hand, I throw away my map and follow