The Definitive Drucker

Challenges For Tomorrow's Executives

by Elizabeth Haas Edersheim

Number of pages: 289

Publisher: McGraw-Hill Education

BBB Library: Operations Management

ISBN: 9780071472333

About the Author

Elizabeth Haas Edersheim founded NYCP, a management effectiveness firm, advises large and small businesses and not-for-profits and has written various management articles and books.


Editorial Review

Management guru Peter Drucker widely regarded as the father of modern management.  During his remarkable life and career, he inspired countless business and political leaders.  Drucker's key business tents include: Serve the customer: The purpose of a business is to create and serve a customer. Act, don't just talk: Management takes hard work, sweat and practice.  Plans are only good intentions unless they immediately degenerate into hard work. Ask the right questions: Drucker made complex matters simple by asking probing questions to drill down to the essential issues. Bring the outside in: Corporations tend to be insular and self-involved.  The leader has a duty to make certain that people inside the company focus on the outside world, where the customers and competitors are. Focus on people: Drucker treated others with respect, and he lived the clich´e that people are a business's most crucial asset. He wrote: management is about human beings.   Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant. Results are what matter: Drucker's favorite expressions included, don't confuse motion with progress.

Book Reviews

"He also talks about the blurring between customers and competitors and collaborators … an interesting perspective that anyone in business is dealing with today." Eagle Online

"In The Definitive Drucker, Edersheim, a former consultant at McKinsey & Co., attempts to capture Drucker's last thoughts and his practical solutions for today's changing world." Boston

"The Definitive Drucker captures the ideas that shaped the discipline and practice of management for the past 75 years and gave rise to Drucker’s iconic status." Definitive

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The essence of a business's identity lies in the value it provides to its customers, what that value is remains the most important question a company can ask itself.

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The customer is no longer a passive receiver of products but is engaged in designing and refining them.

Every marketing analysis needs to start by assuming that the business doesn't know its customers and needs to find out who they are.

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Relationships have gone far beyond the roles of buyer and seller.

Business as we know it is disappearing. Companies aren't selling products; they are selling experience.

The most significant trends affecting business transcend all companies and all industries.

Management guru Peter Drucker widely regarded as the father of modern management. He's credited with inventing the discipline of management.