When it comes to soft skills, most people think they are all about those warm-and-fuzzy people skills. Yes, it's true people skills are a part of the equation, but that's just for starters. While hard skills refer to the technical ability and factual knowledge needed to do the job, soft skills allow you to more effectively use your technical abilities and knowledge. Soft skills encompass personal and social, communication, and self-management behaviors. They cover a wide spectrum of abilities and traits. They complement the hard ones and are essential for success in the rough-and-tumble workplace. You can have all the technical expertise in the world, but if you can't sell your ideas, get along with others, or turn your work in time, you'll be going nowhere fast.
“In The Hard Truth About Soft Skills Klaus distills 54 important workplace lessons based on stories of struggles and triumphs she has collected from thousands of hours coaching, training and interviewing people from the C-suite on down the corporate ladder. Readers will not only walk away with a much better understanding and awareness of soft skills and how they are woven throughout their careers, but also gain practical insights, strategies, tools, and techniques for learning or improving a particular soft skills area.” – Peggy klaus
“Klaus has organized her book into eight chapters, each covering an area in which soft skills play an especially significant role: career management, getting the job done, communication, handling critics, office politics, self-promotion, dealing with differences, and leadership.” — American Management Association
“The volume is recommended for those who are in need of a more personable approach to rising up professionally.”— Publishers Weekly
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