People who project both strength and warmth impress us as knowing what they are doing and having our best interests at heart, so we trust them and find them persuasive. They seem willing (warm) and able (strong) to look out for our interests, so we look to them for leadership and feel comfortable knowing they are in charge. Strength and warmth are the principal criteria on which all our social judgments hinge.
Most leadership coaching focuses on helping leaders build their skills and knowledge and close performance gaps. These are necessary, but not sufficient. Using evidence from neuroscience and his work with leaders, Dr. Henry Cloud shows that the best performers draw on another vital resource: personal and professional relationships that fuel growth
When it comes to soft skills, most people think they are all about those warm-and-fuzzy people skills. Yes, it's true people skills are a part of the equation, but that's just for starters. While hard skills refer to the technical ability and factual knowledge needed to do the job, soft skills
You can’t win long-term loyal friends and customers just by smiling, remembering people’s names, and paying compliments. It’s not all about you. At every turn, the most powerful benchmarks of success involve relationships in which focus is on helping others. That type of focus generates what we call Return on Relationships
On the day you were born, you already knew how to fascinate. Like breathing and swallowing and smiling, the ability to fascinate is a hardwired survival mechanism. Fascination is an instinctive form of connection. We all have this ability in some form. But over time, people can lose their innate ability
Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows
The word “covert” in covert persuasion might insinuate incorrect means to try to persuade someone. In actuality, it is totally correct and ethical, and only implies the use of skillful tactics that are not obvious to the person being persuaded. The ultimate goal is to move your target from the position
Speed read people, decipher body language, detect lies, and understand human nature.Is it possible to analyze people without them saying a word? Yes, it is. Learn how to become a “mind reader” and forge deep connections.How to get inside people’s heads without them knowing.Read People Like a Book isn’t a normal book