We Don’t Make Widgets
Overcoming the Myths that Keep Government From Radically Improving
Number of pages: 124
Publisher: Governing Books
BBB Library: Politics and Public Affairs
ISBN: 978-0872894808
Editorial Review
What we believe about government—that we don’t make widgets, that we don’t have customers, and that we’re not here to make a profit—all feed the bigger myth: that we’re different. We Don’t Make Widgets explodes the myths that prevent dramatic improvement in government operations. The aim of this book is to improve the government radically through changing the beliefs of those who run it – the managers. If you’re a manager and you are interested in a new way of thinking about what you do, who you do it for and why you do it, this book is for you.
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Wisdom to Share
Once you get past the myth that government is different, so much good stuff is out there that you can use now, right away: All the best business methods for customer satisfaction, efficiency, and innovation can be applied because you have widgets, factories, customers, and results.
It’s not that we’re not trying, but how can we improve customer satisfaction if we don’t admit we have customers? How can we possibly give customers what they want when we can barely afford to give them what they need?
Whenever you launch your change initiative, save the banners and the mugs, and don’t call it anything. When people ask what’s going on, just reply, “We’re trying to get better every day.”
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