Performance
The Secrets of Successful Behaviour
Number of pages: 304
Publisher: Pearson Education Canada
BBB Library: Operations Management
ISBN: 9780273721864
Editorial Review
Performance matters. Everybody and everything is measured by performance. Do you know how you get results in your job? Behavior drives performance. It's what you do that makes a difference. If we accept that behavior drives performance, then personality is not the key. Performance is determined by what you do—behavior—not what you are—personality. The thing that determines behavior is the situation. How you behave in your job is a matter of the requirements of the job. Your effectiveness is therefore a matter of matching your behavior with the requirements of the job.
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Wisdom to Share
Once you know what you're doing currently and the results of your actions, the next thing is to work out what you need to do differently.
Organizational change begins with individuals changing how they behave, and deciding what they will or won't do.
People generally resist being told what to do; they can accept some direction but tend to bridle at too much of it.
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