The Three Laws of Performance

Rewriting the Future of Your Organization and Your Life

by Steve Zaffron

Number of pages: 256

Publisher: Jossey-Bass

BBB Library: Operations Management

ISBN: 9780470195598

About the Author

Steve Zaffron, CEO of Vanto Group, is an internationally recognized leadership authority, organizational consultant, and author. Vanto Group is a consulting firm that designs and implements large-scale initiatives to elevate organizational performance.


Editorial Review

The Three Laws of Performance are about rewriting the future. Rewriting the future does not happen by positive motivational speeches or slogans that people repeat; it is about rewriting what people know will happen. Rewrite the future, and people's actions naturally will shift: from disengaged to proactive, from frustrated to inspired, and this happens without targeting the problems themselves. Rewrite the future, and old problems disappear.

Book Reviews

"Steve Zaffron and Dave Logan have written a book that changes the game when it comes to taking your company to the next level." Execlearcoach

"Steve Zaffron is the CEO of Vanto Group, a consulting firm specializing in organizational performance. Dave Logan is on the faculty at the Marshall School of business at the University of Southern California" David Mays

"The Three Laws of Performance: Rewriting the Future of Your Organization and Your Lifeis a book that will show you how ordinary business leaders were placed in unbelievably difficult conditions and made changes and improvements that were not only performance changing for the organization, but LIFE CHANGING for everyone involved in the process." Small Biz Trends

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Wisdom to Share

A person's way of seeing a situation is filtered through what is called "terministic screen."

Mastering the Three Laws is like learning French, slow and annoying.

The Three Laws provide a new approach to managing and leading, in which organizations unlock new purpose and capability.

A leader who taps into the Three Laws listens for a future that will transform everything in the present.

Leaders who master using prescriptive language have power that others don't have.

100 percent of leadership happens through conversations that pull people into the game.

Future-based language projects a new future that replaces what people see coming.

Future-based language, or generative language, has the power to create new futures, craft vision, and to make possibilities feasible.

Future-based language transforms how situations occur to people.

Communicate what you discover to others in your work and life. This action has a dramatic impact on performance.

Become aware of your persistent complaints, about people and situations. Notice that these cycles go through your internal voice.

The unsaid and communicated without awareness can prevent people from being proactive.

Whenever you say something, other communication is carried along with it. We call this phenomenon the unsaid but communicated.

How a situation occurs arises in language: your language writes your future.

The key to performance will allow you to alter your actions & work with others to alter theirs, to take performance to a new level.

The key to performance, we assert, lies in the complex workings of perception.

Unless you can alter how those situations occur to you, the default future is speeding toward you.

When people begin to create a new vision, their actions automatically match that vision.

The First Law asserts that people's performance and how the situations occur always are connected.

Most companies resisting a problem by trying to fix it, but the more they push, the more the problem pushes back.

Our actions depend on how we look at the world not on what the world actually is. What looks like reality is only how we see reality.

Rewrite the future, and old problems disappear.

Rewriting the future does not happen by positive motivational speeches or slogans that people repeat.

The Three Laws of Performance are about rewriting the future.

We pick the problem to work on, and we either fail or succeed. If we fail, we add "frustration" to our list of problems.