Hundreds of organizations everywhere now seek to change the world by creating a customer service revolution. It’s a major part of their business strategy, as they distance themselves from the competition. However, for it to be truly successful, it is critical you understand what creating a customer service revolution really means: “A radical overthrow of conventional business mentality designed to transform what employees and customers experience. This shift produces a culture that permeates into people’s personal lives, at home, and in the community, which in turn provides the business with higher sales, morale, and brand loyalty–making price irrelevant.”
"John DiJulius describes the growing influence of the Customer experience and how businesses can take advantage of this “revolution” to create a new culture for both employees and customers that translates into higher sales, morale, and brand loyalty." – Life Learn
This is the book that will help you turn your desire to have good customer service into actions that make it a reality." – Pole Position Marketing
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World, John R. DiJulius explains why these efforts often fall short of their mark and offers tips for making great customer service part of the DNA of every business." – PNC
In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
In the overcrowded world of goods, products and services, it’s far from an easy task to have your commodity stand out as the leader of the pack. In the marketplace today, everything is “better”; all foods ‘taste better’ all cars ‘drive better’ and all technologies are wired to ‘work better’. But
Brands want to be talked about so people will buy their products and services. Consumers want to interact with brands that make the products and services they purchase. Brands also want consumers to relate to them, become highly loyal, and buy that same brand for the rest of their lives. They
Every extraordinary accomplishment, invention, or revolution was not a result of someone giving his or her best. Somehow that person or group found a way to do what no one else could do; they did the impossible.
A smile is just as much a part of the uniform as anything else employees are required to wear: Uniform, name tag, hat, and so on.
Secret service is the ability to obtain customer intelligence and utilize that to personalize the customer’s experience.
Know your customers’ personalities, anticipate their needs, and treat them the way they want to be treated.