You can’t win long-term loyal friends and customers just by smiling, remembering people’s names, and paying compliments. It’s not all about you. At every turn, the most powerful benchmarks of success involve relationships in which focus is on helping others. That type of focus generates what we call Return on Relationships (ROR) and the power of ROR is great and varied. For the individual, it’s not only a quicker path up the corporate ladder but a more joyful, fulfilling experience along the way. For the community, it’s greater outreach, more sincere participation, and, most of all, a positive force of change.
"Spaulding takes Dale Carnegie’s classic philosophy to the next level—how to create lasting relationships that go well beyond mere superficial contacts and “second floor” relationships." - Barnes and Noble
"Building effective relationships is absolutely crucial for success in product management." -Lead on Purpose
"In this candid, revealing book, Tommy expands upon the principles that Dale Carnegie outlined 75 years ago, and shows us how to take them one step further to accomplish the impossible in our lives and careers." - St. Meyer and Hubbard
A crucial confrontation consists of a face-to-face accountability discussion. Someone has disappointed you and you talk to him or her directly. All crucial confrontations start with the question: Why didn’t you do what you were supposed to do? And they only end when a solution is reached and both parties are
You could say that, with every step each of us takes, we are, in fact, building the future: each time we use resources carefully, each time we remember to turn the lights, and each time we choose a bicycle over a car. While it is certainly true that the future is
Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows
In order to survive on a daily basis, you have to have the attention of someone and, on some days, a lot of people. This is purely functional, but the need seems to go beyond that. Why do you want people to take an interest in you? Do you actually need
Most leadership coaching focuses on helping leaders build their skills and knowledge and close performance gaps. These are necessary, but not sufficient. Using evidence from neuroscience and his work with leaders, Dr. Henry Cloud shows that the best performers draw on another vital resource: personal and professional relationships that fuel growth
We won’t teach you how to be a psychotherapist. The book will, we think, help you gain some confidence and competence in listening and responding to someone as they describe one of those challenging situations that come up for anyone and everyone from time to time. Some people think of helping
This book is about the profound challenge of being on the receiving end of feedback – good or bad, right or wrong, flippant, caring, or callous. Our primary purpose is to take an honest look at why receiving feedback is hard, and how to provide a framework and some tools that
People who project both strength and warmth impress us as knowing what they are doing and having our best interests at heart, so we trust them and find them persuasive. They seem willing (warm) and able (strong) to look out for our interests, so we look to them for leadership and
There is a power in crowd wisdom, and this power is harnessed through technology and social media. This book addresses the power of “Mindsharing.” It is a simple way to use the tools and technology already at hand to access and share our greatest human resource. Only this type of mind
You can’t win long-term loyal friends and customers just by smiling, remembering people’s names, and paying compliments. It’s not all about you.
Economics deals with how things like “production, distribution and consumption of goods and services” shape the financial and material welfare of people.
You can and should be intentional and strategic about building relationships, and that starts with doing research that helps you decide where to focus your time and energy.
The phrase “changing the world” might come across as a little intimidating, but it shouldn’t. We change the world one relationship at a time.